If you’re an office manager, time is scarce. But solving tough problems isn’t the issue. It’s the everyday, repetitive stuff that gets in the way of you doing your best work. Because those little questions, that you’ve answered a thousand times before, all add up. They pull you away from the stuff that really requires your MacGyver-like skills.
If this situation sounds familiar, it may be time to consider a little automation in your workplace.
What Is Workplace Automation?Workplace automation uses artificial intelligence to cut through the clutter of the day and takes care of the requests that you’ve already answered so many times.
By enabling automatic responses to frequently-asked questions, your team gets the information they need ASAP, without frantic messages and emails piling up in your inbox through the day. In turn, you are freed up to work on the complex projects where your office needs you the most.
1. Less Noise – Workplace automation takes care of the routine, repetitive requests. You’ll have fewer distractions, fewer emails to respond to, and more time to focus on your own work.
2. Lower Costs – When you’re able to focus and be more productive, you’ll get more work done, which could limit the need for additional support staff. This will reduce overall company operational costs and could make a compelling argument for a pay increase.
3. Simplified processes – You’ve tried to create systems for ordering supplies, requesting IT support, and booking meeting rooms, but some people never bother to follow them. Sometimes it’s because they got the wrong information from a co-worker. A game of telephone gone bad, and your thoughtfully-designed processes are out the window. Automation limits the spread of misinformation by providing a central touch point for questions.
We know that a team is only as good as its office manager. With automation, you can elevate your rockstar game.
Riciel Grace-Crudo is currently doubling as Spoke’s Office Manager and is on the Customer Success team. She previously was an Operations Specialist at a gaming company and was very involved in different communities at UC Davis. You can catch her playing volleyball, dancing her heart out at concerts, and always on an exciting adventure.
Spoke is a simpler, smarter way for teams to manage requests. Spoke makes it easy and convenient for employees to get the help they need to get their work done, and teams to spend less time organizing and responding to requests so that they can get more things done.